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birdcharm Profile
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Alaska Airlines sued by family of handicapped woman


The family feels this was entirely the fault of the airline, although according the the airline, when the family booked the reservation, "they did not indicate the passenger had 'Blind/low vision,' 'Deaf/hard of hearing,' or 'other special needs (i.e., developmental or intellectual disability, senior/elderly). There was no indication in the reservation that Ms. Kekona had cognitive, visual, or auditory impairments."

She was placed in a wheelchair, but not transported and she roamed the airport until she rolled her wheelchair to the top of an escalator, thinking it was an elevator. "Down approximately 21 escalator steps before she came to rest with the wheelchair still on top of her. She suffered a lengthy list of injuries and sent to the hospital."

]Article



Last edited by birdcharm, 12/30/2017, 2:27 am
12/29/2017, 8:45 pm Link to this post PM birdcharm Blog
 
mais oui Profile
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Re: Alaska Airlines sued by family of handicapped woman


sounds like its always some one elses fault (especially if there might be a dollar in it)

When I take my infirm (but fully with it ) mother to the airport I stay with her until I have handed her over to one of the staff who escort the infirm/disabled

If there had been a SNAFU with the booking of assistance it would have been discovered at the handover - it wasnt which suggests to me that there was no handover and this woman was simply abandoned to her fate at the airport by her family (or who ever took her to the airport)

BTW the link posted goes to a different story




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12/29/2017, 11:34 pm Link to this post PM mais oui Blog
 
birdcharm Profile
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Re: Alaska Airlines sued by family of handicapped woman


I think there is something wrong with this story. Plus, there was mention that when the daughters flew to Portland to visit her in the hospital, they complained that the airlines hadn't sent an escort for them, I wasn't clear on what that was about.

The thing that I find disturbing is that their mother should have flagged someone down or get a ticket agent to help her out. Instead, she went wandering around and how do you mistake an escalator for an elevator?

Hopefully the link is fixed now, thank you. I checked the code and it was very similar to the article, but they must have switched some things around over at the site. So, for now anyway, that link should work.


12/30/2017, 2:32 am Link to this post PM birdcharm Blog
 
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Re: Alaska Airlines sued by family of handicapped woman


She declined ongoing assistance at the airport, so when does their obligation stop, to give them no choice to whether you are disabled and need assistance and force it? To mistake escaltors for elevators is blind. Long ago I let my kids fly at 7 to my parents, wouldn't dream of it now or an elderly person disabled in my family either.
12/30/2017, 4:54 am Link to this post PM katie5445 Blog
 
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Re: Alaska Airlines sued by family of handicapped woman


as unfortunate as this incident is, someone who can't tell the difference between an escalator and an elevator shouldn't be traveling alone.

When her reservation was made, her family did not check the box for assistance. She arrived in her own electric wheelchair and as you can see from the video was making her way to her gate.


i will warn you the video is upsetting.

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12/30/2017, 7:48 am Link to this post PM snowpixie Blog
 
birdcharm Profile
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Re: Alaska Airlines sued by family of handicapped woman


I think it's ridiculous, imo, they're not seeking "justice for their grandma" -- it's these kinds of lawsuits that make us all pay higher prices and also makes it more difficult for legitimate lawsuits to be made for true victims. If the reservation did not inform the airline that she required special attention, then it's the fault of the family and they should take responsibility so they can get on with their lives. Also, they need to understand that grandma obviously could not think straight and required an assistant or nurse by her side, which neither she or her family had secured.




12/30/2017, 4:45 pm Link to this post PM birdcharm Blog
 
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Re: Alaska Airlines sued by family of handicapped woman


IMO the family is guilty of neglect, something that they are in complete denial about. I'm sure their lawyers said Alaskan Air would settle out of court, to end bad publicity.

For the sake of other passengers i hope the lawsuit gets thrown out of court.

You are right, Birdcharm all it does it drive up the costs of tickets since all companies have to pass on the cost to its customers.

12/30/2017, 4:56 pm Link to this post PM snowpixie Blog
 
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Re: Alaska Airlines sued by family of handicapped woman


Our local news reported the family is also suing the company that provides wheelchair services at PDX, they also have not named a monetary amount for recompense but the 300k it cost for her medical treatment.
12/30/2017, 6:25 pm Link to this post PM katie5445 Blog
 
mais oui Profile
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Re: Alaska Airlines sued by family of handicapped woman


I agree that the story as reported makes no sense - its its an accurate representation of what happened then who ever left Ms. Kekona at the airport unaccompanied should be prosecuted for neglect (not the airport).

It is apparent form the reported story that Ms. Kekona is not only intellectually impaired but also visually impaired AND suffers from a high degree of mobility impairment.

It is also apparent that regardless of whether or not assistance had been booked she was not handed to someone who could have provided assistance (or told them that as it was not prebooked assistance would not be available).

Going only by the reports its difficult to see how (why) the air port had any responsibility to this woman beyond that which it has to every passenger.

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12/30/2017, 6:31 pm Link to this post PM mais oui Blog
 
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Re: Alaska Airlines sued by family of handicapped woman


She had family put her on the plane in Hawaii, PDX was her connecting flight, she lives in Spokane, WA, she was here to get the hopper. You have to fly from PDX or Seattle to get to Hawaii, that is why she was alone.
12/30/2017, 7:37 pm Link to this post PM katie5445 Blog
 


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